Privacy Policy

Last updated: January 08, 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases for processing your personal data:

• Consent: Where you have given explicit consent for us to process your personal data for specific purposes.
• Legal Obligation: Processing necessary for compliance with our legal obligations.

Your Data Protection Rights

Under GDPR, you have the following rights:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Technative Solutions, Unit 3 Navigation Way, Dronfield S18 2YA.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: United Kingdom
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Website.
• Website refers to RACEiQ, accessible from https://www.raceiq.co.uk/

Data Retention Periods

We retain different types of personal data for different periods:

• Account Information: Retained while your account is active and for 30 days after account deletion
• Communication Records: Retained for 2 years from the last interaction
• Technical Logs: Retained for 90 days
• Marketing Preferences: Retained while you're subscribed to our communications and for 30 days after unsubscription

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Cookies and Tracking Technologies

Types of Cookies We Use

• Necessary Cookies

  Duration: Session
  Purpose: Essential for website functionality
  Cannot be declined as they are essential for the website to work

• Functional Cookies

  Duration: 1 year
  Purpose: Remember your preferences
  Can be declined through cookie settings

• Analytics Cookies

  Duration: 2 years
  Purpose: Help us understand how visitors use our website
  Can be declined through cookie settings

International Data Transfers

When we transfer your personal data outside the UK/EEA, we ensure that appropriate safeguards are in place:

• We only transfer data to countries that have been deemed to provide an adequate level of protection for personal data by the UK Government or European Commission
• Where we use service providers outside the UK/EEA, we use specific contracts approved by the UK Government/European Commission that give personal data the same protection it has in the UK/Europe

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

Withdrawal of Consent

You can withdraw your consent at any time:

• For Marketing Communications: Click the "unsubscribe" link in any marketing email
• For Cookies: Through your browser settings or our cookie preference center
• For Account Data: By deleting your account in account settings
• For All Other Processing: Contact us at info@raceiq.co.uk

Data Protection Authority

Our lead supervisory authority is the Information Commissioner's Office (ICO) in the UK. You have the right to lodge a complaint with the ICO if you believe we have not handled your personal data in accordance with GDPR. The ICO's contact details are:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: www.ico.org.uk

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@raceiq.co.uk